Instant Answers, Any Channel
Chat and email that actually work - 24/7
When owners reach out digitally, they expect fast responses. Firm App AI handles chat and email around the clock - answering common questions instantly, routing complex issues properly, and ensuring nothing falls through the cracks.
Chat AI
Real-time conversations that resolve issues instantly
Embed an AI-powered chat widget on your website or mobile app. Owners click, ask their question, and get an instant answer - or a properly created ticket if AI can't help.
Email AI
Transform email from burden to efficiency
AI reads incoming emails, understands the intent, suggests responses, and routes to the right workflow. Your team gets a head start on every message - or lets AI handle routine replies entirely.
Chat Widget Options
Choose how chat appears on your site. Customize colors, position, and behavior to match your brand.
How a Chat Conversation Works
Owner Opens Chat
Clicks widget, sees welcome message
Types Question
"When will I get my next payment?"
AI Searches Knowledge
Finds best match in your FAQs
Confident
Delivers answer instantly. Offers to help with more.
Uncertain
Admits it. Offers to create ticket for human follow-up.
Conversation Logged
Full transcript saved to owner record
How Email AI Processes Messages
Every incoming email goes through intelligent analysis before reaching your team. By the time they see it, work has already started.
Email Arrives
Owner sends message to your support address.
AI Analyzes Content
Understands topic, sentiment, and urgency.
Ticket Created
Automatically with correct workflow assigned.
Response Suggested
AI drafts reply from knowledge base.
Team Reviews
Use, edit, or write fresh response.
"¿Cuándo recibiré mi pago?"
AI responds in Spanish automatically
Speak Their Language
Chat AI automatically detects what language the owner is writing in and responds in the same language. No configuration needed. Over 50 languages supported.
This isn't just translation - AI understands the question in the owner's native language and delivers a natural, contextual response that makes sense.
Seamless Form Integration
When answers require action, AI guides owners to the right form.
Owner submits form
Ticket created automatically with all form data attached. No manual data entry. No lost information.
Common Form Triggers
Full Context, Every Ticket
When AI creates a ticket - whether from chat escalation or email processing - nothing gets lost. Your team sees everything they need to help.
Track What Matters
Chat Volume
Conversations per day, peak times, channel usage
Resolution Rate
Percentage resolved without human help
Escalation Analysis
Why and when conversations need humans
Topic Breakdown
What owners ask about most
Response Time
How fast AI answers vs. human follow-up
Knowledge Gaps
Questions AI couldn't confidently answer
Transform Your Digital Channels
See how AI-powered chat and email can reduce response times and improve owner satisfaction.