Know Exactly How Your AI Is Performing
Most property managers deploy AI and hope for the best. Without visibility into what's working and what isn't, you're flying blind. Firm App gives you a complete analytics dashboard that tracks every conversation, measures accuracy, identifies gaps, and shows you exactly where to improve.
The AI Visibility Problem
You've invested in AI to handle owner communications. But how do you know it's actually working? Without proper analytics, you face a troubling reality: you can't measure what you don't track, and you can't improve what you don't measure.
How many questions is AI actually answering? You have no idea.
Owners ask questions your AI can't answer - but which ones?
Leadership asks for numbers. You have anecdotes.
Without data, how do you make your AI better over time?
Your AI Command Center
The Performance Analytics dashboard gives you complete visibility into every aspect of your AI's operation. See trends at a glance, drill into details when needed, and always know exactly how your AI is performing.
AI Confidence Scoring
Every response your AI generates comes with a confidence score. This isn't just a number - it's a window into how well your knowledge base covers the questions owners ask.
High confidence means the AI found a strong match in your FAQs and documents. Low confidence signals a potential gap - an area where you might need to add more information.
Strong knowledge base match. AI is confident in the answer.
Partial match found. Answer may need human review.
Knowledge gap detected. Consider adding FAQs for this topic.
Automatic Knowledge Gap Detection
The most powerful feature of our analytics isn't just tracking what AI can answer - it's discovering what it can't. Every time your AI struggles with a question, it logs the gap so you know exactly what FAQs to add next.
Top Knowledge Gaps This Month
Performance by Channel
Your AI works across phone, chat, and email. But not all channels perform the same. See exactly how AI is doing on each channel and optimize where needed.
Phone (Voice AI)
Chat Widget
Review Every Conversation
Numbers tell part of the story, but sometimes you need to see the actual conversations. The conversation history lets you review any AI interaction - see what was asked, how AI responded, and what the outcome was.
Use this for quality assurance, training your team, or understanding why certain topics always escalate. Every conversation is logged with full context, including:
- Who asked the question (owner info)
- Exact question and AI response
- Confidence level of the answer
- Outcome (resolved or escalated)
- Timestamp and duration
- Channel used (phone, chat, email)
Measure Your ROI
AI is an investment. The analytics dashboard helps you prove its value with hard numbers your leadership team can understand.
Time Saved
Based on 3,247 questions handled × 2.4 min average per question
Tickets Deflected
Questions resolved by AI that would have become support tickets
Cost Savings
Estimated savings based on staff time and ticket processing costs
The Continuous Improvement Loop
Analytics aren't just for reporting - they're for improving. Here's how teams use our dashboard to make their AI smarter every week.
Monitor
Check your dashboard weekly. Look at resolution rates, escalation patterns, and confidence scores to understand overall performance.
Identify Gaps
Review the knowledge gaps report. See which questions AI couldn't answer and prioritize the highest-volume topics.
Add Knowledge
Create new FAQs to fill the gaps. Upload relevant documents. Your AI immediately gets smarter.
Measure Impact
Watch your metrics improve. See resolution rates climb and escalations drop as your knowledge base grows.
Export & Share Reports
Need to report to your board? Share metrics with your team? The analytics dashboard makes it easy to export and share AI performance data.
High-level overview of AI effectiveness
Topics that need more FAQs
Detailed history of all interactions
Performance breakdown by channel
Stop Guessing. Start Knowing.
See exactly how your AI is performing and discover exactly how to make it better.