Give Owners Answers,
Not Hold Music
When an owner calls with a question about their royalty payment, that call gets transcribed, logged, and routed to the right team automatically. The AI draws from your knowledge base to answer common questions instantly - no waiting, no voicemail jail.
Phone Support That Actually Works
Most owner relations teams dread the phone. Voicemails pile up unanswered. Owners hate waiting on hold. After-hours calls go nowhere. Staff spends hours repeating the same answers to the same questions - "When's my check coming?" "Did you receive my W-9?" "What's my account number?"
Firm App's AI phone system changes this completely. When owners call, they get instant answers from an AI that speaks naturally, understands context, and pulls information from the same knowledge base your team uses. If the AI can't answer confidently, it escalates to a human - never guessing, never leaving owners frustrated.
"This alone typically deflects 50-80% of routine inquiries."
Every call - answered or not - becomes a complete record: caller ID, full audio recording, automatic transcription, and intelligent routing to your workflows. No more sticky notes about who called. No more context lost between handoffs.
How a Call Flows Through Firm App
From first ring to closed ticket - every step is tracked and recorded.
Owner Calls
An owner dials your Firm App phone number. The AI answers immediately with a customizable greeting - no hold queues, no busy signals.
IVR Menu
The caller hears options you've configured: "Press 1 for frequently asked questions. Press 2 to speak with someone. Press 3 for office hours."
AI Answers
If they ask a question, the AI listens, transcribes in real-time, searches your knowledge base, and speaks the answer naturally. If confident, they get an instant response.
Follow-Up Options
After answering, the AI can offer: "Press 1 to receive a text with more info. Press 2 to leave a voicemail. Press 3 to ask another question."
Ticket Created
Complex issues or voicemails automatically create tickets with the recording, transcript, caller ID, and AI-assigned workflow - ready for your team.
Build Your Own Phone Tree
The IVR menu builder lets you design exactly how calls should be handled. Configure custom greetings, digit options, and routing - all without writing code or calling your IT department.
Voice Personalities That Fit Your Brand
Choose from preset voices or design your own with the Voice Designer. Each voice can have its own personality, tone, and speaking style.
Miles
Professional and clear. A confident male voice ideal for corporate communications.
Sarah
Warm and approachable. A friendly female voice that puts callers at ease.
Adam
Authoritative and direct. A strong male voice for formal interactions.
Custom Voice
Design your own voice personality with custom name, characteristics, and speaking style. Preview before deploying.
Every Call, Fully Documented
No more "I think someone called about that last week." Every single call is captured with complete detail: who called, when, how long they talked, what was said, and what happened next.
SYSTEM: Thank you for calling. Press 1 for FAQ... CALLER: I have a question about my payment SYSTEM: I can help with that. When did you expect your payment to arrive? CALLER: It was supposed to arrive last week SYSTEM: Let me check that for you. Royalty payments are typically disbursed on the 15th of each month...
Calls That Create the Right Tickets
Phone calls don't just get logged - they become actionable tickets routed to the right team through your configured workflows.
Automatic Ticket Creation
Configure whether calls create tickets Always (every call), Sometimes (AI decides based on conversation), or Never (informational only).
Intelligent Routing
The AI analyzes call content to assign the correct workflow: Accounting Question, Land Question, Tech Support - whatever you've configured.
Conditional Forwarding
Route calls based on time of day, menu selection, caller ID, or AI determination. After-hours calls can go to voicemail while urgent issues forward immediately.
29 Languages, Zero Configuration
The voice AI handles calls in 29 languages including English, Spanish, French, German, Chinese, Japanese, Korean, Portuguese, Italian, Arabic, Hindi, and more. Callers simply speak their language - the AI responds in kind.
No language selection menus. No separate phone numbers. Just natural conversation in whatever language your owners prefer.
Ready to Transform Phone Support?
See how AI phone support can give owners instant answers while giving your team complete visibility.