AI-Powered Ticketing System
Every owner interaction - phone call, email, web form, or chat message - becomes a trackable ticket with full context preserved. AI automatically routes tickets to the right team, reducing manual assignment by 50%.
Sound Familiar?
Shared inboxes where emails get lost or forgotten
Phone calls with no record of what was discussed
Manual sorting of every incoming request
No visibility into ticket status or history
Every Channel, Automatically Tracked
No matter how owners reach out, their request becomes a ticket with full context preserved. No manual data entry, no lost conversations.
Visualize Your Workload
Choose between Kanban board for visual workflow or list view for advanced filtering and bulk operations.
New tickets waiting to be claimed by your team
Tickets assigned to you that need attention
Tickets awaiting owner response
Resolved tickets with full history preserved
Let AI Sort Your Tickets
When a ticket arrives via email or phone, AI analyzes the content and automatically routes it to the right team. No more manual sorting or misdirected requests.
Everything in One Place
Every ticket contains complete history of all interactions, from the first contact to final resolution. Internal notes, email chains, call recordings - all in one view.
Ticket Information
- Unique ticket ID
- Status tracking
- Requestor details
- Assignee
- Due date
- Workflow stage
Communication Thread
- Complete interaction history
- Internal notes (staff only)
- Email chains preserved
- Call recordings & transcripts
- Attachments & documents
Built for Complex Operations
Ticket Merging
When the same owner submits multiple tickets about the same issue, view recent tickets from them and merge duplicates with one click. Full history preserved.
Custom Fields
Track additional information on any ticket: dropdowns, text boxes, category tags, well site references, or any business-specific data you need.
Owner Account Linking
Connect tickets to owner accounts by searching owner/account numbers. See all tickets for an account and track complete ticket history per owner.
AI-Assisted Responses
AI suggests response templates based on your knowledge base, canned responses, and similar past tickets. Reply faster with consistent messaging.
Ticket Reports
Built-in reports for tickets by status, assignee, resolution time, overdue tracking, and volume trends. Export to Excel, CSV, or PDF.
Customization
Rename "tickets" to match your terminology: Issues, Inquiries, Requests, or Cases. Configure notifications for new tickets, assignments, and more.
See the Ticketing System in Action
Schedule a personalized demo to see how Firm App's ticketing system handles your specific owner relations workflows.