We'd Love to Hear From You
Whether you have questions about the platform, need help with something specific, or want to explore whether Firm App is right for your organization, we're here. No automated phone trees, no multi-day response times - just real people ready to help.
General Inquiries
For general questions, product information, or anything that doesn't fit the other categories. We'll route your message to the right person and get back to you quickly.
[email protected] 1 (888) 841-FIRMSales & Demos
Interested in seeing Firm App in action? Schedule a personalized demo, get pricing information, or discuss your organization's specific needs with our team.
[email protected] Schedule a DemoCustomer Support
Already a customer? Get help with technical issues, configuration questions, or anything else you need. In-platform support offers the fastest resolution.
[email protected] 1 (888) 841-FIRMSecurity
Security questions, compliance documentation requests, or vulnerability reports. Our security team responds to all inquiries within 1-2 business days.
[email protected] Security OverviewExperience AI Support Yourself
Before you call us, try calling our AI. Our demo line shows you exactly what HOA owners experience when they call communities using Firm App. Ask about payments, submit requests, get community information - all without talking to a human.
What to Expect
We believe in fast, helpful responses. Here's what you can expect when you reach out.
Email Response
Support Hours
Customer Priority
Existing customers get priority support through in-platform channels. Log into your Firm App dashboard to submit tickets with diagnostic information automatically attached - it's the fastest path to resolution.
Find the Right Contact
I want to schedule a demo
Schedule a Demo or email [email protected]
I need customer support
Email [email protected] or use in-platform support
I want pricing information
Email [email protected] with your portfolio size
I have a security question
Email [email protected] or visit Security Overview
I want to request SOC 2 report
Email [email protected] with your company info
I have a partnership inquiry
Email [email protected]
Ready to Learn More?
The best way to understand Firm App is to see it in action. Schedule a personalized demo and we'll show you exactly how it works for organizations like yours.