Answers When You Need Them
Every feature in Firm App comes with documentation. Every question has an answer. Whether you're learning the platform for the first time, troubleshooting an issue, or looking for best practices, you'll find what you need here - or reach a human who can help.
Need Help Now?
Multiple Ways to Get Help
Some people prefer to search documentation. Others want to watch a video. Some need to talk to a human. We've built support that works however you work - because getting stuck shouldn't slow you down.
Searchable Documentation
Every feature, workflow, and common question is documented. Search by keyword, browse by category, or follow step-by-step guides to accomplish any task.
Video Tutorials
See features in action. Short videos walk through common workflows, configuration options, and advanced features - so you can watch, pause, and follow along.
Human Support
When self-service isn't enough, our support team is ready. Email for detailed help, call for urgent issues, or submit tickets directly from the platform.
Documentation by Role
Different team members need different information. We've organized documentation around who you are and what you need to accomplish.
Administrators
You're responsible for configuring the platform, managing users, and ensuring everything runs smoothly. Your documentation covers setup, customization, and system management.
Staff Users
You're on the front lines, handling tickets, communicating with owners, and processing day-to-day operations. Your documentation focuses on daily workflows and productivity.
Owners
You're using the owner portal to access information, submit requests, and communicate with your management company. Documentation helps you navigate the self-service experience.
Most Viewed Topics
Getting Started
Tickets & Communication
AI Configuration
Workflows
Forms & Documents
When You Need a Human
Documentation can't solve everything. When you need personalized help, reach out through whatever channel works best for your situation.
Email Support
Best for detailed questions, configuration help, or issues that benefit from screenshots and written explanation. Response within one business day.
Send EmailPhone Support
Best for urgent issues, complex problems that need real-time conversation, or when you'd rather talk than type. Available during business hours.
Call NowIn-Platform Help
Submit tickets directly from the platform with diagnostic information automatically attached. Fastest path to resolution for technical issues.
Available to customersPlatform Features
AI Features
Developer
Feature Requests
Have an idea for how we can make Firm App better? We actively review customer feedback and incorporate suggestions into our roadmap.
Submit IdeaReport an Issue
Found something that doesn't work as expected? Let us know - include steps to reproduce and screenshots when possible.
Report BugDocumentation Feedback
Is something unclear or missing from our documentation? Help us make it better by telling us what you couldn't find.
Give FeedbackStill Can't Find What You Need?
Our support team is ready to help. Reach out by email or phone - we'll get you an answer.