We believe in radical transparency. When something goes wrong, you deserve to know immediately - and to understand exactly what we're doing to fix it.
Property management doesn't stop for technical difficulties. Owners don't pause their questions because a server is having a bad day. That's why we've built Firm App on infrastructure designed for the kind of always-on reliability that property managers depend on.
When you're managing hundreds of owner relationships, even minutes of downtime create ripple effects - missed communications, delayed responses, frustrated owners. We take that responsibility seriously. Our systems are architected for resilience, monitored around the clock, and backed by a team that treats every incident as a learning opportunity.
Subscribe to status updates and we'll notify you the moment something changes. Whether it's planned maintenance or an unexpected issue, you'll know before your team starts asking questions.
No system is perfect. What matters is how quickly issues are detected, how transparently they're communicated, and how thoroughly they're prevented from recurring.
Our automated monitoring systems catch issues before most users notice them. We track response times, error rates, and system health across every component - often identifying problems within minutes of their first symptoms.
The moment we confirm an issue, the status page updates. You'll see what's affected, what we're doing about it, and when to expect updates. We err on the side of over-communication because silence during an outage is worse than incomplete information.
Our engineering team works systematically through the issue, posting updates as we progress. Once resolved, we confirm that all systems are back to normal and monitor closely for any recurrence.
After significant incidents, we publish a detailed analysis: what went wrong, why our safeguards didn't prevent it, and specific changes we're making to prevent recurrence. This isn't just accountability - it's how we get better.
Regular maintenance keeps Firm App fast, secure, and reliable. We schedule updates carefully to minimize disruption to your operations - typically during early morning hours when usage is lowest.
Firm App runs on enterprise-grade infrastructure designed to keep your data safe and your operations running smoothly.
Our infrastructure runs on AWS, the same cloud platform trusted by Netflix, Airbnb, and thousands of other companies that demand extreme reliability. Multi-availability zone deployment means your data stays accessible even if an entire data center goes offline.
Every request to Firm App passes through Cloudflare's global network, providing DDoS protection, intelligent traffic routing, and SSL encryption. Attacks are stopped at the edge before they ever reach our servers.
Critical components are replicated across multiple servers and zones. Database backups run continuously. If any single component fails, traffic automatically routes to healthy systems - often before anyone notices.
Hundreds of metrics are tracked in real-time: response times, error rates, server health, queue depths, and more. Anomaly detection alerts our team to potential issues before they become outages.
Our status page maintains a complete history of system performance. You can review past incidents, see how quickly they were resolved, and read post-mortems that explain what happened and what we changed.
Visit status.firm.app first. If there's a known issue, you'll see it immediately along with updates on our progress. This is the fastest way to know if we're already aware and working on it.
If the status page shows all systems operational but you're experiencing problems, reach out immediately. Your report might be the first alert we receive about an emerging issue.
When reporting issues, include: what you were trying to do, any error messages you saw, and approximately when it started. Screenshots help enormously. The more context we have, the faster we can investigate.
Bookmark our status page and subscribe to updates. When transparency matters, we've got you covered.